Shipping and handling

Handling 

While we strive to ship orders within the next business day, please allow up to 3 business days for standard orders to be dispatched from our Auckland or Melbourne warehouse.

Online Marketplace

Up to 7 Business days handling time

Within Australia

• From $10 via AUS Post Standard Shipping
ETA 2-4 Working days

• From $15 via AUS Post Express Shipping
ETA 1-2 Working days

Christmas Cutoff

All orders from our Australia Facilities shipping cutoff is 19 December 

Damage, loss or theft

Prior is not liable for any loss, damage, or theft of parcels once they have been dispatched, unless parcel cover has been purchased at checkout. Customers who opt for parcel cover will be eligible for compensation for 21 days from the day of purchase in accordance with the cover's terms and conditions. By completing a purchase without selecting parcel cover, you accept full responsibility for the delivery of your order.